Please try the following when you can’t access/launch the game.    

  1. Check your network(WiFi/LTE) connectivity and try to reconnect    

  2. Power off your device and restart your device    

  3. Delete any useless apps and data in your device    

  4. Update your device OS to the latest version    

  If you still have problems, please contact the player support using the form below.    

  ■ Player Support contact form    

  1. The name of your device    

  2. Your current OS version    

  3. Screenshot of the issue or error message