If you can’t install or update the game, below are some ways that could solve the issue: 

■ Things to check when the game can’t be installed 

1. Check your network(Wi-Fi/LTE/5G) connectivity 

2. Check your device storage 

3. Check the OS version of your device 

4. Check the minimum device requirements (this can be checked in the FAQ) 

■ Things to try for Android devices (AOS) 

1. Press application in device settings 

2. Press Google Play Store 

■ Things to try for Apple devices (iOS) 

1. Press profile in the upper right corner in the App Store

2. Scroll down to refresh the screen 

3. Update Hero Blaze: Three Kingdoms